Posted: Tuesday, September 5, 2017 1:27 AM
As a Sales Operations Administrator, you will be responsible for sales support activities across all sales at Glassdoor. The ideal candidate will be self-motivated, self-directed, and detail oriented. This is an excellent opportunity to gain valuable experience on the operational backbone of a fast growing sales team. Responsibilities: Process orders in the CRM system. Maintain a superior level of accuracy, consistency, and work quality while doing any work, particularly involving order managementMaintain accurate customer records in the CRM and other programs as requiredSupport the quoting process with global sales based on established policies and proceduresCommunicate with the sales teams to clear up any missing information or inconsistencies on orders; provide continuous cross-functional operational support specific to order managementRespond to sales inquiries and/or questions relating to orders, order fulfillment, confirmations, and general customer service questionsQuoting tool point of contact (troubleshoot quote creation issues, liaison to Sales Systems team for tool technical issues and enhancements)Data management in the CRM, including auditing and resolving data integrity issuesReport and dashboard development in the CRM in support of sales Qualifications: BA/BS or equivalent 4-year degree required1-2 years operational experience; order management exposure desirableIntermediate knowledge of Microsoft ExcelFamiliarity with Salesforce.com a plusSelf-motivated, able to work independently as well as contribute to a teamAbility to multi-task and to quickly change pace on a moments noticeHigh level of accountability; willing to take ownership and solve problemsStrong communicator; places a high value on customer serviceAbility to manage high volume of transactions and juggle multiple responsibilitiesDedication to excellent customer service, timeliness, and the ability to perform under tight deadlinesTeam player that understands success rests on helping others to be successful.Passionate about Glassdoor and our opportunity, and driven to succeed; whatever it takes attitude! Note- this is a full-time, 3 month contract Why Glassdoor? Work with purpose join us in creating transparency for job seekers everywhereSunny & peaceful Mill Valley offices located right on the waterWalking, running and biking trails steps away from the officeOnsite gym and fitness classesFree catered lunch; new menu dailyYour choice between Mac or PCDog-friendly office (with dog-free zones if you are so inclined)Free parking Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
• Location: Mill Valley, North Bay
• Post ID: 81269277 northbay